Important Information / Terms & Conditions
Delivery Information
All tickets are sent by Recorded
Delivery as standard. This type of delivery requires a signature upon delivery.
It is delivered with first class post so is usually delivered the next working
day after dispatch however cannot be guaranteed.
Next Day Delivery is guaranteed for
delivery on the next working day before 1pm after tickets are dispatched.
Tickets will be dispatched on the same
day if ordered on a working day before 2pm or the next working day if ordered
after 2pm.
Tickets will only be sent out on
standard delivery if ordered 2 working days before the fixture (Thursday before
2pm for a Saturday game and Friday before 2pm for a Tuesday game for example).
Next Day Delivery tickets will only be sent out one working day before the
fixture.
Tickets are left at the Collection
Window under the name and address of the account holder. You may be required to
provide the card used to purchase the tickets and photo ID with DOB may be
required to collect concession tickets.
Duplicate Tickets
Tickets cannot be duplicated once
successful delivery or collection of the tickets has taken place. If tickets
have not been delivered successfully then we can issue duplicates on the matchday, after 1pm on a day game and after 5pm on an
evening game. Judgement on the delivery of tickets is based on the Royal Mail
online tracking system with the reference that we record upon dispatch.
Concession Tickets
Photographic ID with DOB (driving
licence, passport, citizen card) is required to be shown on the turnstile for
all Young Person and Senior tickets, it may also be required to collect the
tickets from the collection window. ID
may also be required for any other event (including coach travel and away
games) for the appropriate concession. For any special concessions please check
advertised information for required ID.
Charges
TRFC does not profit from any
booking/postage charges and aim to recover some of the costs incurred from
online sales. All charges are non-refundable.
Charges vary depending on the event
type. Charges are higher for events that are of a higher cost to run for TRFC
or events that are sold on behalf of other organisations (such as away games)
so to cover costs. To avoid multiple charges you may need to purchase tickets
for different events separately.
Seating
Games and Stands which are not
designated ‘All Ticket’ will be sold as unreserved seating. All seats in
‘Unreserved Areas’ are available to use apart from those designated with a
Reserved Sticker (for Season Ticket Holders) or those cordoned off for safety
reasons. Any seat generated by the online ticketing site is for the
administration purposes of TRFC only.
Season Ticket Holders seats are sold as
unreserved for cup games in areas that are not designated ‘All Ticket’. However
other supporters are asked to observe and respect the ‘Reserved’ stickers on
seats and supporters are asked to bring their Season Ticket book for the
avoidance of doubt. Season Ticket Holders seats will be reserved up to the
advertised date for cup games that are designated ‘All Ticket’ for all areas,
after this point all seats are released for general sale and ‘Reserved’
stickers will not be in use for these games.
Tranmere Rovers reserve the right to
alter seating arrangements as required on the matchday.
If your seat becomes unavailable or obstructed in any way we will provide you
with a suitable alternative.
Family Paddock
TRFC have designated the Bebington Paddock as the Family Paddock from the 2010/11
season. Within this area the Club intends to focus its Family activities and
create a positive and family friendly atmosphere. To achieve this the area will
be subject to a strict policy on offensive or intimidating behaviour, will be
all ticket for all home games, will operate a separate Junior pricing policy
and all Juniors (16 & under) will only be admitted if accompanied by an
Adult/Senior/Young Person.
Restricted
Some games, particularly those in which
the visiting supporters stand is designated ‘All Ticket’, will be subject to
restrictions on purchasing advance tickets. This will often be based on
previous booking history with the Club which can be verified by the system with
online sales. Details of any sales restrictions will be advertised inn advance
of the fixture.
In games which demand is expected to be
great and outstrip supply then the Club will enforce a priority scheme for
selling tickets. Season Ticket Holders will always have the first opportunity
to purchase tickets for these games. Following sales will include any section
of fans that can be verified fairly and accurately (from bookings, match stubs
etc), this may not always be possible to sell online in order to ensure the fair
distribution of tickets and prevent any abuse of the systems in place, this
will be advertised in advance of the fixture.
Refunds / Transfer of
tickets
Refunds may be obtained on tickets up
to 24 hours before Kick Off providing the Club is in possession of the original
ticket, unless otherwise stated. If purchased by credit or debit card then the
original card used to purchase the tickets must be provided and the refund
processed directly to that account.
All tickets are non-transferable. Any
tickets found to be sold or transferred without prior permission from the Club
will be void and entry refused.
Car Park
A parking pass must be shown in order
to gain entry to our matchday car park, therefore if
collecting then the pass this must be done before entering the car park.
Cars are left at owner’s risk. Cars
must arrive at the ground no later than 2.45pm otherwise entry with your pass
is not guaranteed.
Full Conditions of Issue for tickets
can be found on the reverse of matchday tickets. Full
safety information and regulations are displayed around the ground and within
the matchday programme. A copy of the Club Charter is
available on the club website (here)
or from the
All images and content are property and copyright of Tranmere Rovers Football Club. For any problems you can contact the Club on 0871 221 2001, info@tranmererovers.co.uk or write to Tranmere Rovers Football Club, Prenton Park, Prenton Road West, Birkenhead, Wirral, CH42 9PY.
For ticket enquiries please contact tickets@tranmererovers.co.uk and for shop enquiries contact shop@tranmererovers.co.uk.
Thank you for visiting TRFCtickets.com / TRFCtickets.co.uk.